As a nationwide provider of services to hunting clubs and subscription services for all things related to hunting, Buckmasters has the incredible challenge of contacting its members about services and subscription collections. Using CallEvo, they were able to solve their compliance challenges and continue to provide their high touch services.
High Tech solves TCPA subscription collections concerns
Helping customers and managing accounts is always a challenge in a subscription based business. When Buckmasters recognized the need to find new technology to solve those issues, they reached out to CallEvo. Despite working with some of the leading providers in calling space, their contacts per hour and ability to work their full portfolio was suffering. After talking with CallEvo and recognizing the advantages of its completely unique API based calling platform, Buckmasters made the change. CallEvo’s platform gave them the opportunity to solve all of their challenges, including:
- High rate Manual calling
- Contact management
- Inbound ACD
- Call Routing
Prior to working with CallEvo, Buckmasters was forced to manage all of their portfolio using a proprietary in house system which left their collections and contact management completely separated. There was no link between their calling system and the databases that managed all of their information. “We managed to work around those issues through complicated process and heavy IT input which made management and changes really difficult.”
With CallEvo’s flexibility and willingness to provide customized programming, Buckmasters tied all their systems together, improved their online payment system, automated their services and new offers allowing their employees easy access through a single web interface that is delivered for each new call. Because of its scalability, CallEvo supplied everything through one seamless system, including their outbound and inbound calling.
“With our other providers it took months to work through all implementation and installation. We were really concerned with making changes because of impact to production. CallEvo had us up and running in a couple of weeks. Because CallEvo took the time to understand our rollout challenges, the change was easy and our production actually increased immediately.”
In their completely compliant environment, Buckmasters is now focused on enhancing its services, expanding its subscription base, and improving personnel instead of worrying about their systems and calling platform.